Are you driven by meaningful work and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Agent Contracting Representative, you will play a key role in ensuring the accurate processing of new agent contracts, maintaining agent records, and supporting the overall success of the Agent Contracting department.

This position is a great opportunity to showcase your administrative, organizational, and customer‑service skills while growing your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As an Agent Contracting Representative, you’ll be at the core of our mission. Your main responsibilities will include:

• Processing new agent contracts

• Verifying all required contracting paperwork for new or reinstated agent applicants

• Following up with applicants, IMOs, and agency managers when paperwork is incorrect or incomplete

• Building and maintaining agent records, including contracts, licensing, hierarchy, appointments, and AML training

• Handling phone calls and chats related to contracting questions and issues

• Processing agent information updates, including address and email changes

• Terminating agent contracts and state appointments

• Researching state laws, licensing requirements, appointments, and contracting information on various state insurance department websites

• Performing additional duties as assigned by leadership

• Conducting company business in accordance with laws, regulations, contractual obligations, and the iA Financial Group Code of Conduct

What could accelerate your success in this role

We’re looking for someone who:

• Is known for strong attention to detail

• Stands out for excellent written and verbal communication skills

• Demonstrates solid research and problem‑solving abilities

• Is recognized for strong organizational skills and the ability to prioritize effectively

• Has 2+ years of administrative or customer service experience (preferred)

• Holds a high school diploma or GED

• Learns new systems quickly and is proficient with MS Office

• Works well independently and as part of a team

• Adapts well to procedural and organizational changes

• Maintains a friendly, positive, learning‑oriented attitude

• Has an intermediate level of English proficiency, as the role involves communicating with agents, managers, and internal partners on a daily basis

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive workplace where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits, including:

  • Flexible Health, Dental, and Vision insurance

  • 401(k) with company match

  • PTO plan

  • Employee and family assistance program

  • Ergonomic furniture program

  • Performance bonus

  • And much more

Apply now and get ahead of your career—your talent belongs here.

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—we want to get to know you.