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Job Description
Service Advisor
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Carma HQ
Description
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
Step into a role where you'll be at the centre of the post-sale customer journey, ensuring every Carma customer feels supported after they've driven away.
Step into a role where you'll be at the centre of the post-sale customer journey, ensuring every Carma customer feels supported after they've driven away.
Working closely with our Mechanical team, you'll coordinate post-delivery care, solve problems, and create great customer experiences. If you've worked as a Service Advisor—or enjoy the mix of customer service and workshop coordination, this is an opportunity to join a fast-paced, modern, and customer-focused team.
What you'll be doing:
- Manage post-delivery customer issues, including enquiries, feature questions, warranty concerns an returns.
- Act as the key link between customers and our Mechanical team to ensure vehicles are assessed and resolved efficiently
- Own customer communication throughout the resolution journey, keeping them informed, supported, and confident
- Help refine and improve post-sale processes, balancing great customer outcomes with operational efficiency
- Coordinate with the Delivery team to manage returns
Okay, let’s talk about you:
- Experience as a Service Advisor or in an automotive customer-facing role (dealership, service centre, or similar)
- Strong ability to manage customer communication with clarity, empathy, and confidence
- Comfortable working across workshop teams and translating technical updates into simple language
- Natural problem-solver who can prioritise, multitask, and stay calm under pressure
- Valid NSW Driver’s Licence
What's in it for you?
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- We love social events, from parties to go-karting and bake sales, there’s something for everyone.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!