Director of Client Services

What We Need Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients. This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events. How We Work As a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Louisville, KY Company-issued equipment Hands-on training Role Responsibilities The responsibilities of the role will include: Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth. Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services. Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans. Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues. Coaching account managers on maintaining a strong cadence of business reviews and regular client communication. Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience. Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow. Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities. Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support. Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals. Preparing and presenting regular updates, business reviews, and performance insights to executive leadership. Ensuring compliance with company policies, service commitments, and applicable contractual requirements. Qualifications & Skills Bachelor’s degree in business, communications, management, or a related field; advanced degree preferred. 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role. Proven ability to build strong client relationships and lead through complex service environments. Strong business acumen with experience managing performance metrics, budgets, and resource planning. Excellent communication, presentation, problem-solving, and conflict-resolution skills. Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders. Proficiency with CRM, reporting tools, and Microsoft Office applications. Key Attributes of the Ideal Candidate Relationship-driven and consultative, comfortable owning senior-level client relationships Calm under pressure, strong at de-escalation and cross-functional problem solving A natural coach and mentor who develops team members Business-minded, balancing operational discipline with a growth orientation A true team player who thrives in a collaborative, close-knit environment Benefits & Perks Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as Corpay and its more than 10,000 employees continue to shape the future of global payments. Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.