Senior Medical Secretary - Float

Senior Medical Secretary – Float

Rotating across our London Bridge Hospital Campus Sites
Full time, 37.5 hours per week

Monday – Friday

Permanent

Competitive salary + excellent benefits

We’re looking for a Senior Medical Secretary to join our Administration team based at London Bridge Hospital. As part of one of the UK’s leading private healthcare providers, you’ll play a key role in supporting Consultants and ensuring patients receive an outstanding experience throughout their care journey. Working within a fast-paced and collaborative environment, you’ll contribute to the smooth day-to-day running of consultant practices and clinics while building positive relationships with patients, clinicians and multidisciplinary teams.

This is an exciting opportunity for an experienced Medical Secretary who thrives in a busy healthcare setting and takes pride in delivering exceptional administrative and secretarial support. In this role, you’ll coordinate consultant diaries and clinics, manage patient communications, support admissions and appointments, and ensure all correspondence and records are maintained accurately and professionally. You’ll also provide guidance and support to other Medical Secretaries where required, helping to drive high standards across the wider team.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Administration, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide full secretarial and administrative support to Consultants and Practices, including diary management, correspondence and clinic coordination
• Manage patient queries and communications, ensuring a professional, responsive and empathetic service at all times
• Coordinate clinics, appointments, admissions and investigations to support a smooth patient journey
• Maintain accurate records and ensure systems such as Meditech or Practice Management Systems are updated appropriately
• Support continuous improvement within the department and provide guidance and coaching to other Medical Secretaries where required

What you’ll bring:

• Previous experience in a Medical Secretary role
• Excellent organisational skills with the ability to prioritise workload and manage multiple tasks effectively
• Strong written and verbal communication skills with a professional and empathetic approach
• Advanced knowledge of medical terminology and strong Microsoft Office skills
• Experience using Practice Management Systems and a strong attention to detail

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Medical Secretary you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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