Operations Manager - Singapore

The Role 

The Operations Manager – Singapore is responsible for providing local operational management for Willis Re in Singapore, in close partnership with brokers, Finance, and the UK based Client Servicing & Operations (CS&O) team. 

This role provides a broad range of operational services, covering financial management, procurement and supplier management, workplace management, administration, and acting as the local Client Servicing & Operations (CS&O) presence in Singapore.  The balance of these different services will evolve over time and versatility is a key facet of the role.   

The position supports the initial go live and ongoing scaling of the Singapore business. 

Your responsibilities will include: 
 

Client Servicing & UK Client Servicing & Operations Team Interface 

• Work closely with the UK CS&O team to support their delivery of services to the Singapore team and clients across functions including Placement Support, Organisation Management / Onboarding, and Client Servicing 

• Provide local insight and feedback to support the continuous improvement of global CS&O processes. 

Financial Management  

• Work closely with the UK finance team acting as a liaison with local suppliers and ensuring invoices are paid on a timely basis 

• Ensuring important financial and regulatory correspondence received in Singapore is directed to the appropriate person in UK finance 

• If necessary, liaise with local auditors (Deloitte) to ensure any meetings are organised 

• Act as the local support for questions related to travel – in particular trouble shooting any challenges with the Gray Dawes travel portal.  

Procurement & Vendor Management 

• Execute local procurement activities in alignment with UK frameworks—sourcing, onboarding, and managing vendors in line with group policies and delegated authority. 

• Act as the Singapore interface with UK procurement, ensuring alignment on supplier strategy, contract standards, and cost controls. 

• Manage vendor performance, service levels, and risk (including due diligence, contract compliance, and issue resolution). 

• Support budgeting and cost tracking for local spend, identifying optimisation opportunities while maintaining service quality. 

Workplace Management and Administration 

• Act as the Singapore lead for workplace operations—coordinating closely with UK teams to ensure consistent standards, policies, and controls are applied locally. 

• Oversee day‑to‑day office management (facilities, health & safety, access, business continuity), ensuring compliance with local regulatory requirements and company policies. 

• Support office set‑up, expansion, and ongoing optimisation, including space management, employee experience, and cost efficiency. 

• Provide on‑the‑ground administrative support (e.g., onboarding logistics, local documentation, regulatory filings), acting as the first point of contact for staff and corporate functions. 

Regulatory & Operational Compliance 

• Ensure local operational activities are conducted in compliance with MAS regulatory requirements, entity licence permissions and conditions, and internal policies and operational controls. 

• Support regulatory interactions, reviews, and audits in conjunction with Compliance, Risk, and Finance. 

• Maintain accurate records and operational documentation aligned to global standards. 

About You 

• Insurance experience, with an understanding of reinsurance business, servicing and support functions. 

• Experience working with MAS‑regulated entities and familiarity with the Singapore regulatory and business environment, with eligibility to work in Singapore. 

• Comfort operating within a matrixed, multi‑jurisdictional organisation and balancing local regulatory requirements with global standards and consistency. 

• Ability to work independently and take ownership within a small local team, while collaborating closely with global and UK‑based operations teams. 

• Experience supporting newly established or scaling organisations, with adaptability to evolving structures and processes. 

• Strong attention to detail and operational discipline, supported by sound judgement in prioritisation, escalation, and issue resolution. 

• A collaborative, service‑oriented mindset, with a proven ability to build trusted relationships and deliver a high‑quality client experience. 

• Clear and effective communication across cultures, functions, and time zones. 

• Commitment to operating with integrity and in line with legal, regulatory, and organisational policies and best practices. 

• Knowledge of London Market practices and Velonetic processes would be an advantage.