Director - Digital Product Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

 The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Digital Experience Team manages product and design for American Express’ proprietary digital experiences, including the Amex Mobile App, americanexpress.com, and Customer Personalization.

We are looking for a Product Director to lead Amex experimentation platform strategy and expand adoption of testing across digital product teams. This leader will manage a team of product managers and experimentation specialists, own the roadmap for Amex’s experimentation platforms, and partner with Product, Engineering, Analytics, and channel teams to help teams run high-quality experiments at scale.

• Lead the experimentation product team and set the strategy for experimentation across Amex digital experiences
• Own the roadmap for Amex experimentation platforms, including Statsig and xPress. 
• Partner with Web, App, Product, Engineering, and Analytics teams to plan, prioritize, and execute testing programs that drive measurable business outcomes
• Define and maintain experimentation playbooks, standards, guidelines, and best practices
• Drive adoption of experimentation through education, communication, and stakeholder engagement
• Promote a test-and-learn culture that supports faster, data-informed product decisions
• Partner with Technology to improve the speed, reliability, and scalability of experiment delivery
• Stay current on experimentation, analytics, product development, and industry trends

• 7+ years of experience in product management, experimentation, analytics, or digital product development. 
• Strong understanding of experimentation methods, statistical concepts, testing processes, and product decision frameworks
• Experience defining product strategy, building roadmaps, and aligning cross-functional teams
• Strong analytical skills and experience using tools such as Adobe Analytics or similar platforms
• Excellent communication skills, including experience presenting to senior leaders and influencing stakeholders
• Experience applying build-measure-learn practices or experimentation-driven product development
• People leadership experience, including coaching and developing product managers or product owners
• Self-motivated, entrepreneurial, and comfortable operating with autonomy
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.