Treasury Operations Lead

 

Summary 

The Treasury Operations Lead supports commercial and treasury clients while leading Treasury Support Specialists, providing daily guidance, training, and oversight. This role handles complex, high-risk activities and requires strong knowledge of Treasury products and systems. 

The Lead partners with Treasury Account Managers and Commercial Lenders to assist with account openings, maintenance, and client servicing, ensuring requests are completed accurately and on time while supporting team workload. This role also collaborates with leadership on process improvements, procedural updates, and department initiatives to ensure consistent, compliant, and high-quality Treasury services.

 

Responsibilities

• Provides oversight for the support of cash management and treasury services products.
• Responsible for coordinating the implementation and installation of treasury products with business clients using available staff resources.
• Coordinates testing for system upgrades and enhancements; reports findings to product managers.
• Communicates to the commercial customers regarding new product functionality, enhancements, or changes to the products, benefiting or affecting the customer.
• Serves as the Treasury subject matter expert and leads the Support team, providing training, overseeing daily operations, and acting as the primary contact for questions, escalations, and complex issues.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.