Learning Operations Specialist

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

 

The Digital Learning Centre of Excellence has a mandate to enable firmwide strategic learning objectives through a robust learning technology ecosystem and the delivery of solutions to meet cross-functional learning and performance needs.   

As part of the Digital Learning Centre of Excellence, the Learning Operations Specialist reports to the Manager, Learning Operations, with a dotted reporting line to the Manager, Learning Technology. This role enables consistent, high-quality service delivery across learning technology, operations, learning solutions, and other key learning initiatives. The position works closely with the Manager, Learning Operations and Manager, Learning Technology, as well as program managers, platform vendors, and internal stakeholders to drive reliable service delivery, improve processes through automation and reporting, and ensure timely, well-communicated execution across initiatives. 
 
This position requires strong attention to detail and the ability to operate effectively in a process-driven technical environment, with a focus on issue analysis, documentation, and timely follow-through. Success in this role comes from building strong working relationships, communicating clearly with team members, stakeholders and vendors, and bringing a collaborative, curious, and solutions-oriented mindset.  

What you will do

Provide functional and technical support for learning technology platforms, while enabling service delivery excellence, leading program administration, and driving continuous improvement of digital learning processes. 

Learning Technology Service Delivery 

• Administer and maintain platform updates, including impact assessments, transition plans, and communications. 

• Lead daily Scrum meetings, triaging incoming needs, assigning resources as appropriate, and ensuring priorities have been documented. 

• Strategically coordinate capacity using appropriate tools to ensure equitable assignment, appropriate time allocation, and priority given to urgent or time-sensitive activities. 
  
  

Process Innovation: 

• Identify and action opportunities for service delivery enhancements and operational process improvements. 

• Coordinate and maintain intake processes, including forms, fields, and process improvement. 

• Support with ongoing dashboard management and reporting, including data validation, issue identification, and enhancements. 
  
  

Program Administration: 

• Maintain program documentation for accuracy and identify opportunities to continually improve operations by tracking submissions, monitoring issues, and keeping milestones on schedule. 

• Where appropriate, lead learning programs by managing vendor relationships and roadmaps, liaising with stakeholders on needs and prioritizing initiatives based on capacity and impact. 

• Support with all logistical, project planning, and learning activities to ensure smooth delivery and positive learning experience of strategic learning solutions.  
   

Support additional operational, reporting, and continuous-improvement activities across the broader Digital Learning portfolio, as assigned.

What you bring to the role

• 2-3 years of business experience in a technology-based learning & development environment supporting learning programs, platforms, or initiatives within a service-oriented, fast-paced, team.