Senior Specialist, CTP Portfolio

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

Join our CTP Portfolio team in a role where your work directly influences portfolio performance and profitability. Supporting the Manager, CTP Portfolio, you will play a key role in driving strong P&L outcomes across customer segments by connecting insights across the full insurance value chain.  

This position offers the opportunity to collaborate closely with Pricing, Claims, Finance, Reserving, GTM and Delivery teams, as well as regulators and government agencies, to deliver sustainable, end-to-end portfolio performance. It’s an ideal role for someone who is commercially minded, collaborative, and motivated to turn data and insights into meaningful business impact. 

What You’ll Do 

• Support the definition and monitoring of P&L targets across segments, including channel and scheme profitability.  

• Contribute to the development of business plans to ensure profitable growth and a seamless customer experience.  

• Identify and track growth and retention targets and opportunities for each segment.  

• Monitor the effectiveness of initiatives across the value chain, including CXM, Digital, Product, Pricing and Claims.  

• Analyse impacts to loss ratio targets in partnership with Reserving, Claims and Pricing, considering inflation, macroeconomic conditions and scheme experience.  

• Support regulatory and industry engagement on product and policy matters to maintain long-term portfolio viability.  

• Provide high-quality strategic and policy insights by analysing trends and supporting senior stakeholders and industry bodies.  

• Manage and deliver regulatory data requests and submissions, ensuring data quality and integrity.  

• Build and maintain relationships with CTP scheme participants and stakeholders to influence and support scheme design and implementation.  

• Ensure governance through adherence to Group policies and compliance with Delegations & Authorities requirements. 
   

This is a permanent role and offers a flexible hybrid work model based in Naarm (Melbourne) or Gadigal Country (Sydney). 

What You’ll Bring 

• Strong stakeholder management skills with the ability to influence internal and external stakeholders across the value chain to drive outcomes and change.  

• Commercially astute with the ability to balance performance improvement with stakeholder needs and regulatory considerations.  

• Solid understanding of insurance pricing principles, tools and methodologies, with the ability to apply these to optimise portfolio performance.  

• Knowledge of personal injury and casualty product lines and the ability to develop and execute portfolio strategies across the insurance value chain.  

• Experience in risk analysis, selection and improvement, including applying techniques to assess exposures and manage loss outcomes.  

• Tertiary qualifications in Insurance, Financial Services or a related field, with relevant industry certifications (e.g. ANZIIF) preferred. 

What We Offer 

• Boosted superannuation with 13% as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Work from home and many more flexibility options with myFlex. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Partner discounts on private health insurance, tech & appliances, and many more. 
• Industry-leading 20 weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply 

Applications close: Sunday 28 June 2026 11:59PM AEDT 

Adjustments and Support 

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.