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Lawn Care Client Success Representative
Lake Villa, IL, 60046, USPosted 1 weeks ago
Part Timeonsite
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Job Title: Lawn Care Client Success Representative
Company: Lawn Doctor
Location: Lake Villa, IL
Company: Lawn Doctor
Location: Lake Villa, IL
Grow Your Sales Career with Lawn Doctor
Are you a motivated, customer-focused professional who enjoys building relationships, helping homeowners improve their outdoor spaces, and creating long-term customer loyalty?
Lawn Doctor is looking for a dependable and driven Lawn Care Client Success Representative to join our growing team. In this role, you’ll work directly with both new and existing customers to recommend lawn care, fertilization, weed control, aeration, and outdoor pest control services while ensuring an exceptional customer experience that drives retention and long-term satisfaction.
This position combines consultative customer relationship management, account retention, and customer service. You'll play a key role in helping homeowners achieve healthy, beautiful lawns while supporting Lawn Doctor's commitment to customer loyalty and long-term growth.
At Lawn Doctor, we believe employees who are given opportunities to grow professionally help grow our business as well.
What We Offer
- Competitive base salary plus commission opportunities
- Benefits package available
- Paid training and ongoing sales development
- Career advancement opportunities
- Established brand with strong customer retention
- Supportive team environment
- Opportunity to work with residential customers in your local community
What You’ll Do
As a Lawn Care Client Success Representative, you’ll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs, and delivering excpetional customer service throughout every customer interaction. All team members are expected to professionally assist customer, handle service-related questions, and support customer satisfaction efforts as part of their daily responsibilities.
Responsibilities include:
As a Lawn Care Client Success Representative, you’ll serve as a trusted advisor to homeowners by identifying lawn health needs and recommending customized treatment programs, and delivering excpetional customer service throughout every customer interaction. All team members are expected to professionally assist customer, handle service-related questions, and support customer satisfaction efforts as part of their daily responsibilities.
Responsibilities include:
- Convert inbound leads into new Lawn Doctor customers
- Build relationships with existing customers and recommend additional lawn care services
- Perform proactive customer follow-up to improve retention and satisfaction
- Educate homeowners on fertilization, weed control, aeration, seeding, mosquito control, and other treatment options
- Conduct consultative sales conversations focused on customer needs and property improvement
- Generate referrals and identify opportunities to grow territory revenue
- Maintain accurate customer records and sales activity
- Deliver exceptional customer service before, during, and after the sale
- Handle customer questions, concerns, and service-related phone calls in a professional and timely manner
- Support office-wide customer service efforts by assisting customers with scheduling, service information, and issue resolution
Qualifications
- Valid driver’s license with a clean driving record
- Reliable transportation and strong attendance record
- Excellent communication, interpersonal, and customer service skills with the ability to professionally manage customer interactions and resolve service concerns
- Strong work ethic and self-motivation
- Comfortable speaking with customers in person and over the phone
- Ability to build rapport and close sales through relationship-based selling
- Basic computer and CRM software skills preferred
Preferred Experience
While not required, experience in the following areas is highly desirable:
While not required, experience in the following areas is highly desirable:
- Lawn care or landscaping sales
- Outside sales or territory sales
- Home services sales
- Customer retention and account management
- Pest control or outdoor services
- Residential service industries
- Lead generation and sales follow-up
- Route sales or field sales experience
About Lawn Doctor
Lawn Doctor is a nationally recognized leader in lawn care, turf treatment, and outdoor pest control services. We help homeowners achieve healthy, beautiful lawns through customized lawn fertilization, weed control, aeration, power seeding, mosquito control, and other environmentally responsible lawn treatments.
Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience.
Apply Today - If you’re looking for a rewarding career with growth potential in the lawn care and home services industry, we’d love to hear from you.
Apply now to become a Lawn Care Client Success Representative with Lawn Doctor!
Lawn Doctor is a nationally recognized leader in lawn care, turf treatment, and outdoor pest control services. We help homeowners achieve healthy, beautiful lawns through customized lawn fertilization, weed control, aeration, power seeding, mosquito control, and other environmentally responsible lawn treatments.
Our team is committed to delivering outstanding customer service while helping customers enjoy greener lawns and healthier outdoor spaces. Every position within our organization plays a role in delivering exceptional customer service and supporting a positive customer experience.
Apply Today - If you’re looking for a rewarding career with growth potential in the lawn care and home services industry, we’d love to hear from you.
Apply now to become a Lawn Care Client Success Representative with Lawn Doctor!