Client Support Representative (Freight Forwarding)

Over the past four decades, OEC Group has become one of the leaders in international logistics. When you work with us, you’ll connect people and products from one end of the world to the other. We make sure critical products like life-saving medicines, food, clothing, and other goods get shipped to their destinations in the most efficient way possible.

OEC Group finds ways to accentuate your abilities, encourage you to take on new challenges, and soar to new heights. We value candidates who are problem solvers, team players, and lifelong learners. Every employee has the opportunity to grow and be recognized for their hard work, positive attitude, and attention to detail.

• Community: We are a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
• Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
• Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
• Work Ethic: We hold ourselves accountable in our everyday work, and we strive to do the best we can. Passion is at the heart of OEC.
• Innovation: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.

• Health Benefits: Medical, dental, & vision insurance, telemedicine services, HSA fund, short-term disability
• Plan for the Future: 401k match, Life & Accidental Coverage
• Rewards: Bi-annual performance-based salary adjustment and/or bonus, promotion opportunities, & increased PTO based off tenure
• Work-Life Balance: Hybrid work, paid time off (vacation, personal, floating days, & holidays)
• Employee Wellness: EAP program, wellness events (biometric screenings, flu-shots, healthy office snacks)
• Friendly Work Culture: Diversity & Inclusion, open floor plan, management open door policy, workplace events (annual holiday party, sporting events, fishing trips, potlucks, team dinners)
• Learning Opportunities: New hire paid training, specialized trainers to educate you on the fundamentals of freight forwarding, cross training into other departments
• Work Authorization: Visa sponsorship for specific positions and office locations

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Sending new shipment bookings to customers.
• Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Trace empty containers and ensure their timely return or apply per diem billing when necessary.
• Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

• You have a bachelor’s degree in international business or equivalent experience
• Around one year of experience in an administrative/clerical type role
• You possess knowledge of Microsoft Office including Word and Excel
• Your strengths are prioritizing, working in a fast-paced environment, you’re customer-oriented and have a good sense of urgency
• Advanced English level is a must

• GDL Office 7:00AM-4:00PM / 8:00AM-5:00PM CST

• Law benefits

• Individual Major medical Insurance (Some dental and vision services are covered too)
• Vacation days (on 1st anniversary, some days are assigned after probation period)
• Personal days (on 1st anniversary, some days are assigned after probation period)
• Floating Day.
• Annual performance review and opportunity for salary adjustment.
• Annual bonus determined by overall performance.
• Monthly food vouchers
• Savings Fund
• Internal Medical assistance