Senior Facility Operations Specialist

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Senior Facility Operations Specialist

Location: Plano/ Frisco TX – Aven Hospitality HDQ building, Based In office 4 days / week

Reporting to: Director, Business Operations

Role Overview

The Facilities Operations role is responsible for ensuring a safe, well-organized, welcoming, and efficiently run office environment. This role serves as the day-to-day manager of office operations for the DFW office, while also supporting broader facilities needs across other global locations in partnership with senior leaders and local contacts.

The ideal candidate is self-motivated, organized, service-oriented, and comfortable balancing hands-on operational work with vendor coordination, planning, and problem-solving. This role plays a critical part in employee experience, physical security, and the smooth functioning of the workplace.

Key Responsibilities

Office Operations & Workplace Experience

· Own day-to-day operations of the DFW office to ensure a clean, functional, and professional work environment.

· Coordinate furniture moves, workstation assignments, office moves, and minor reconfigurations.

· Maintain office supply inventory; place and track orders for office supplies, kitchen items, and general consumables.

· Partner with HR to support onboarding/offboarding logistics, including facility access and workstation assignment.

· Serve as a primary go-to contact for employees regarding workspace issues, facility questions, and office logistics.

· Coordinate logistics such as room setup, catering, signage, and vendor support for on-site events.

· Serve as on-site support during key events or high-traffic office days.

· Ensure shared spaces (conference rooms, phone rooms, collaboration areas) are functional and ready for use.

Physical Security, Safety & Compliance

· Support overall physical security of the office, including coordination of badge access, visitor processes, and security protocols.

· Partner with building management and facilities stakeholders on tests, access reviews, and policy compliance.

· Help maintain a safe and compliant work environment, including cleanliness, emergency readiness, and space standards.

Facilities Vendor Management

· Manage budget, contracts, and relationships with all third-party vendors, including, but not limited to:

o Catering, in-office events

o Maintenance and repair providers

o Office equipment and service vendors (e.g., printers, AV, access systems, wellness rooms)

· Assist in negotiating, tracking, and managing vendor service agreements and renewals.

· Coordinate and escalate facility maintenance issues to ensure timely resolution.

· Track vendor use and budgets; proactively identify opportunities for improvement or cost efficiency within non-labor facilities spend.

· Oversee maintenance and troubleshooting of office equipment (printers, conferencing tools, kitchen appliances, etc.).

· Partner with IT and security teams as needed for equipment installations or upgrades.

Global Facilities Coordination (Support Role)

· Provide operational support for global office locations as needed.

· Coordinate with senior leaders or designated local contacts in each location on facilities needs, issues, or projects.

· Assist with vendor coordination, service tracking, and consistency of office standards across regions.

· Support facilities-related projects tied to office openings, transitions, or growth.

Skills & Qualifications

· 2-5 years of experience in office / project management, business operations, or a related role.

· Strong organizational and time-management skills; able to manage multiple priorities and deadlines.

· Experience coordinating vendors and service providers.

· Clear, professional communication skills with the ability to interact effectively at all levels of the organization.

· Comfortable working independently and making practical decisions in a fast-moving environment.

· Familiarity with physical security concepts (badge access, visitor control, office safety).

· Event coordination or workplace experience program involvement.

· High attention to detail paired with a proactive, problem-solving mindset.

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW