Connectivity Certification Analyst

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Aven Hospitality serves hoteliers around the globe with the industry’s most innovative and comprehensive suite of technology services and products. Our solutions empower hotels and hotel chains to deliver true hospitality reliably and at scale, improving guest experience throughout the traveler journey. 

Our team is comprised of the hospitality industry’s most innovative and entrepreneurial leaders, and together we form the fastest growing business unit of a $4B+ global technology company. Candidates who join our team must thrive in fast-paced, entrepreneurial environments and be committed to serving the needs of our hospitality customers around the globe. If this sounds like you, we welcome the opportunity to get to know you better.

Position Summary

The Connectivity Certifications organization at Aven Hospitality (AH) defines and delivers a compelling connectivity value proposition that enables high impact business outcomes for our customers. The team operates in a highly consultative manner, serving as both product and technical experts, while partnering with Sales and Account Management, Product and Engineering teams to design and deliver optimal connectivity solutions.

The Connectivity Certification Analyst will perform review, testing, troubleshooting and certification of new system interfaces utilizing XML and JSON API specifications for our Property Connect (fulfillment) and Channel Connect (distribution) interfaces to the SynXis Central Reservation System (CRS) platform.   The primary responsibilities will be reviewing message formats and system specifications for new interfaces being developed between vendors, customers, and internal staff and providing vendor and technical support for these certifications.  The Connectivity Certification Analyst will also interact extensively with our product, development and QA teams and will be expected to participate in technical discussions about integration issues as well as product directions and strategies.  This individual should have knowledge in a variety of technical areas including familiarity with hospitality technology standards including Open Travel, HTNG, XML, JSON, reading technical specifications, client and server systems, networking concepts and an understanding of programming concepts and tools.

Key Responsibilities

Facilitate custom API solutions across customers, partners, and internal teams.

Onboard new API connectivity partners and customer, ensuring consistent certification standards and best practices.

Ensure the ongoing success and performance of existing integrations while ensuring adherence to commercially-agreed upon standards.

Collaborate with Sales and Account Management to support new and existing partner opportunities.

Work closely with Product and Engineering teams to troubleshoot integration product functionality, testing and defect remediation.

Deliver customer and partner satisfaction through strong collaboration, transparency, and technical leadership.

Strengthen adoption of the Aven Hospitality Platform by ensuring integrations deliver measurable business value.

Key Knowledge and Skill Requirements

Strong analytical and problem-solving skills

Proven experience in API quality assurance and certification processes, including functional and integration testing of SOAP and REST services, with proficiency in XML and JSON payload validation. 

Experience with SaaS solutions

Excellent verbal and written communication skills

Familiar with technical specifications

Strong experience with OTA, HTNG, Opera OHIP and OXI standards is preferred

The individual should be able to work as part of a team or work independently on assigned tasks, and the ability to handle multiple assignments simultaneously

Knowledge of software development life cycle and release process would be helpful

Hotel Operations and Property Management System (PMS), Central Reservation Systems (CRS), Customer Relation Management (CRM) or 3rd party channel experience is ideal

Proficient with relational databases such as Oracle or SQL

Qualifications / Experience

4+ years of API and integration experience

Four-year college degree or relevant experience in a related field

Experience in Hospitality or Travel Distribution industry preferred

Experience working with technical and business stakeholders

Strong working knowledge of Aven Hospitality products and services

Expertise in SOAP and REST APIs

Relational or non-relational database query experience

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW