Why This Role Exists

Veradigm's RCS clients increasingly need more than software and outsourced delivery — they need an experienced operator who can sit alongside their leadership team, diagnose root-cause issues, design the right operating model, and translate strategy into measurable financial performance. The Principal bridges Veradigm's commercial, delivery, and product organizations — ensuring new client engagements are scoped accurately, activated successfully, and optimized continuously — while opening a new revenue stream through advisory engagements for clients not ready for full RCS outsourcing.

Core Responsibilities

Pre-Sales Discovery & Solution Design

• Partner with sales leadership and client executives during the pre-sales cycle to assess client revenue cycle maturity, surface operational risks, and shape solution scope
• Lead executive-level discovery sessions with prospective client CFOs, COOs, and boards; translate findings into clear value propositions and realistic implementation expectations
• Influence deal qualification, scoping accuracy, and contract structuring to improve win quality and downstream activation success

Activation Partnership

• Embed with newly contracted clients during activation to map current-state workflows, design future-state operating models, and lead change management with client leadership
• Level-set expectations on KPIs, timelines, staffing, and operating cadence — proactively addressing the gaps that historically erode early client confidence
• Serve as the primary executive liaison between client leadership and Veradigm delivery teams through go-live and stabilization

Standalone Advisory & Consulting (New Line of Business)

• Build and operationalize Veradigm's RCS advisory practice — service offerings, engagement models, pricing frameworks, and delivery playbooks for clients not ready for full outsourcing
• Sell and deliver standalone advisory engagements: RCM assessments, denial management programs, AR turnaround, operational due diligence, and workflow optimization
• Own commercial outcomes for the advisory LOB, including pipeline, bookings, and engagement margin

Post-Activation Optimization & Account Health

• Lead targeted operational interventions for existing RCS clients showing performance erosion or at retention risk
• Conduct comprehensive performance audits across AR aging, denial rates, clean claim rates, charge capture, and collections; develop and execute remediation plans with client leadership
• Translate client trends into product, process, and service improvement recommendations for Veradigm leadership

Team Leadership & Practice Development

• Hire, mentor, and develop the Senior Consultant tier of the operational excellence team
• Codify operator playbooks, engagement methodologies, and deliverable templates to enable scalable, repeatable delivery
• Serve as escalation point for the most complex, high-visibility, or politically sensitive client engagements

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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