Head of Customer Operational Projects
Job Description
This is not your typical logistics role.
This is your opportunity to own, design and deliver high-impact customer solutions across one of Australia’s most unique multi-modal networks.
At Team Global Express (TGE), we’re transforming the way logistics works. Blending aviation, road, and technology to deliver smarter, faster, and more customer-centric solutions.
Why this role matters
You’ll sit at the centre of sales, operations, and strategy, turning big opportunities into real-world outcomes.
From winning new business to designing complex logistics solutions and executing high-stakes projects, you’ll have genuine ownership and visibility across the business.
What you’ll be doing
Design and launch major customer solutions across TGE’s aviation and multi-modal network
Lead end-to-end project delivery for critical, high-value logistics programs
Partner with Sales to turn opportunities into commercially viable operational models
Drive performance, efficiency, and continuous improvement across projects
Use data and insights to optimise service, revenue, and customer outcomes
Collaborate across the business to ensure what’s sold is delivered seamlessly
What makes you a great fit
You’re someone who thrives where complexity meets opportunity:
Strong background in operational delivery, projects, or logistics solutions
Able to influence, align and lead stakeholders across multiple teams
Commercially minded — you understand cost, service, and growth trade-offs
Comfortable operating in a fast-paced, evolving environment
Naturally curious, with a mindset for continuous improvement and innovation
The ability to do intermittent travel
What you’ll get
Real ownership and impact: this role directly shapes customer success and business growth
Exposure to a national aviation and TGE network
The chance to work on complex, high-profile customer projects
A business that values innovation, collaboration, and accountability
Clear opportunity to grow your career across a large, evolving organisation
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.