Public Health Clerk II - Community Nursing

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Location: Pontiac, MI (Hybrid)
Compensation: $41,280 - $55,308

Do you enjoy helping people, staying organized, and keeping fast-paced office operations running smoothly?

Oakland County is seeking a detail-oriented and customer-focused professional to provide administrative and client service support in a public health services environment.
In this Public Health Clerk II role, you’ll provide clerical support for the public health nursing unit by managing the client records process. You'll participate in special client events, and follow procurement procedures, support public health nursing collaboratives with scheduling ad communication efforts, and help ensure accurate and efficient office operations.

This is a great opportunity for someone who enjoys interacting with people, working with data, multitasking in a dynamic setting, and contributing to services that support the health and well-being of the community.

What you'll do:

• Greet and assist clients and professionals that participate in collaborative meeting and community-based events
• Register clients, process forms, and maintain accurate records and documentation
• Accurately process program referrals, access client vaccination information and insurance coverage for client records
• Order office supplies and conduct special projects that require adherence to procurement procedures
• Scan, file, retrieve, and update records using County systems and department software
• Support outreach efforts and assist with vaccine clinics and community events as needed

Why you'll love it:

• The opportunity to make a positive impact through direct public service
• A collaborative and fast-paced work environment where every day is different
• Valuable experience in healthcare administration, client services, and office operations
• Opportunities to build customer service, administrative, and technical skills
• Meaningful work supporting programs and services that benefit the community
• A stable public sector environment with competitive benefits and professional growth opportunities

If you’re organized, compassionate, and enjoy helping people while keeping operations running efficiently, we’d love to hear from you.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

1.            Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.

2.            Have had at least two (2) years of full‑time clerical work experience.

3.            Pass the total examination, including the employment medical, established for this classification.

4.            Successfully complete the six (6) month probationary period.

ADDITIONAL DESIRABLE QUALIFICATIONS

• Coursework, training, and/or experience in office support methods and technology.
• Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions, write legibly, and make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

SPECIAL REQUIREMENTS

• Must submit to immunizations as required by the Department of Health & Human Services and to periodic tuberculin skin tests or chest x‑rays at County expense.

SUPERVISION EXERCISED

• May orient new personnel.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties. 
• Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information. Confers with division personnel as needed to provide complete responses.
• Verifies insurance coverages and processes payments from clients.  Bills appropriate insurance providers and posts payments to clients’ account.
• General cash handling, including credit cards, daily reconciliation, balancing, and deposits.
• Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Verifies documentation and provides appropriate permits to clients.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required.
• Coordinates with local outreach programs and schools to set up vaccine clinics and testing. Attends occasional clinics
• Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment
• Utilizes current countywide and/or department specific software to complete assignment

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to communicate to accurately convey information, using tact and diplomacy.
• Ability to lift or push up to 10 pounds of force

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE:  The primary purpose of this job description is to set a fair and equitable salary range for this job classification.  Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Additional Minimum Qualifications

Union*

BU87 - United Auto Workers (UAW) Local 889: Health & Human Services Non-Supv (UAW)

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.