Office Support Clerk Senior - Prosecutor's Office
Job Description
Overview & Benefits
Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.
When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.
For more information about Oakland County benefits and employee perks, please visit:
https://www.oakgov.com/government/human-resources/benefits/new-hire
General Summary
$40,648 - $54,462This position is onsite full time
Are you someone who enjoys being the go-to resource for both customers and colleagues while keeping operations organized and running smoothly? In this role, you'll combine strong customer service, administrative expertise, and attention to detail to support departmental operations. Whether you're assisting the public, managing records, maintaining data accuracy, or supporting specialized departmental functions, you'll play a key role in delivering efficient and professional service.
What You'll Do
• Serve as a primary point of contact for customers, providing information and assistance with professionalism, tact, and diplomacy
• Receive, review, process, and maintain a high volume of paper and electronic records while ensuring accuracy and completeness
• Search, retrieve, enter, verify, and update information within department databases and software systems
• Identify discrepancies, errors, or missing information and take appropriate action to resolve issues
• Prepare documents, correspondence, reports, and other materials using Microsoft Office and department-specific software
• Provide administrative and operational support to an individual unit or department, often serving as a key resource for daily operations
• Exercise independent judgment to address routine challenges and escalate complex issues when appropriate
• Utilize countywide and department-specific technology to support efficient service delivery
• When assigned to Information Technology, assist with receiving, inventorying, distributing, tracking, and preparing equipment for reuse, recycling, or auction
Why You'll Love It Here
• Make a direct impact by helping residents, customers, and staff receive timely and accurate support
• Build valuable experience with a variety of administrative, technical, and customer service responsibilities
• Work in a role that offers variety, problem-solving opportunities, and daily interaction with different people
• Develop expertise in specialized software systems, records management, and departmental operations
• Be part of a team dedicated to providing high-quality public service to the Oakland County community
• Enjoy a position that values accuracy, initiative, professionalism, and continuous learning
Minimum Qualifications
EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
1. Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
2. Have had at least two (2) years of full‑time clerical work experience.
ADDITIONAL DESIRABLE QUALIFICATIONS
1. Thorough ability to communicate in a clear, polite, and courteous manner.
2. Coursework, training, and/or experience in office support methods and technology.
3. Considerable knowledge of grammar, spelling, punctuation, and arithmetic.
4. Considerable ability to follow oral and written instructions.
5. Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
6. Considerable ability to make routine decisions in accordance with departmental policies and procedures.
7. Considerable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
SUPERVISION EXERCISED
Orients, trains, checks, and assigns work to student and office support personnel.
ESSENTIAL JOB FUNCTIONS
Greets, registers, and assists the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.
Provides in-depth information about the programs and services available through the department, referring as needed to updated reference documents and fee listings.
Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information. Confers with co-workers as needed to provide complete responses.
Performs document production. Composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources.
Initiates and completes documents for formal approval, according to department procedures. Exercises judgement to determine if requesting individuals are authorized to receive certain types of information.
Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required. Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Receives and inventories equipment and supplies, updating inventory tracking databases, and producing identification tags as required. Delivers equipment to the appropriate party as required.
Scan and use bar code information to locate and track documents on the computer.
Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
Utilizes current Countywide and/or department specific software to complete assignments.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS
Ability to communicate to accurately convey information, using tact and diplomacy.
WORKING CONDITIONS
Work is performed in a typical office environment.
IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.
Additional Minimum Qualifications
Union*
*If applicable
EEO Statement
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Inclusion Statement
Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.