Customer Service Analyst (Order Management)
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Customer Service Analyst is responsible for managing customer purchase orders end-to-end, from order entry through to successful delivery, ensuring accuracy, timeliness, and customer satisfaction.
This position will act as the main point of contact for a defined portfolio of customers, coordinating closely with Planning, Logistics, Import, Finance, and Sales teams to ensure order fulfilment within agreed timelines.
This position reports to the Customer Service Coordinator and is part of the Customer Service / Operations team, located in São Paulo, Brazil, and will be an on-site role.
In this role, you will have the opportunity to:
Manage a portfolio of customer accounts, ensuring accurate order entry, follow-up, and on-time delivery (OTD).
Coordinate cross-functionally with Planning, Logistics, Importation, Finance, and Sales to resolve order-related issues.
Monitor order backlog and open orders, ensuring timely execution and proactive issue resolution.
Handle customer inquiries and complaints related to delays, quality issues, or returns, ensuring customer satisfaction.
Execute and manage the RMA (Return Merchandise Authorization) process in Oracle, including tracking until credit note issuance when applicable.
The essential requirements of the job include:
Bachelor’s degree in Business Administration, Supply Chain, Engineering, International Trade, or related field (flexible based on relevant experience).
Experience in Customer Service, Order Management, Supply Chain, or International Business environments.
Experience with systems for order/customer management (SAP, Salesforce etc.)
Advanced English speaking skills (it will be assessed during the interviews).
Intermediate Excel skills for backlog and order analysis.
It would be a plus if you also possess previous experience in:
Oracle systems
PowerBI
->>>>>>> Please submit your CV/resume in English when applying.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.