Mgr, Student Experience

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

660 WINYAH DR

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Confers with faculty, program directors, and campus counselors to resolve students' academic and administrative problems. Maintains comprehensive program knowledge to support informed advising, career guidance, and the successful launch of new programs aligned with student success standards. Monitors course attendance, academic, and enrollment progress to support student retention. Leads monthly reporting with performance analysis and action planning. Ensures students are informed about university policies and available resources, while also recommending and revising policies to enhance the overall student experience. Builds strong student relationships through regular communication and serves as the primary point of contact, proactively resolving academic and personal challenges. Analyzes program data to understand factors impacting student retention and develops preventive, remedial, and supportive programs. Provides ongoing coaching and mentoring to help students assess and plan their academic journey. Tracks retention and student success metrics to assist in creating outreach strategies and workflow accountability. Other duties as assigned.Knowledge, Skills, and Abilities:
• Proven ability to influence change, coach and motivate students and an understanding of the needs and challenges faced by adult learners [Required]
• Ability to master comprehensive subject matter expertise about multiple AHU academic departments and programs [Required]
• Track record that demonstrates service orientation and passion for serving students. [Required]
• Ability to work effectively across teams [Required]
• Excellent oral and written communication [Required]
• Work effectively in a very fast paced changing environment [Required]
• Innovative and self-starter [Required]
• Professional oral, written and communication skills for effective contact and presentation with stakeholders [Required]
• Strong and effective interpersonal, problem solving and customer service skills. [Required]
• Strong analytical skills, with a track record of developing actionable recommendations from quantitative data [Required]
• Great attention to detail, excellent organizational & project management skills [Required]
• The ability to multi-task, and work well under pressure with tight timelines [Required]
• Previous experience in a high-volume phone-based customer service environment. [Required]
• Strong knowledge of Microsoft Office suite, various communication methods and student record management systems (CRM). [Required]

Education:
• Bachelor's [Preferred]
• Bachelor's [Required]

Field of Study:
• or appropriate combination of experience and education in a related field and/or previous experience providing student support
• in Higher Education or related field

Work Experience:
• 3+ previous higher education administration, student services, or customer relationship management work experience [Required]
• 5+ in previous higher education administration, student services, or customer relationship management work experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$45,196.93 - $84,071.39

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.