Job Description
Are you looking for your forever career? Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with us!
Pan-Oston Company is an industry leader in providing metal and wood fixtures to some of retails largest members and is a Houchens Industries Employee-Owned Company - when the company does well, the employees do too!
What We Offer:
ESOP Retirement (Entirely employer funded retirement)
Competitive health insurance prices
Employer paid Dental and Vision Insurance
Opportunities for growth
Employer provided group Short and Long Term Disability
Employer provided Life and AD&D Insurance
Pan-Oston is seeking high-potential, highly motivated and skilled team players to join our team!
We have an immediate opening for the following position:
FIELD SERVICE TECHNICIAN
PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.
RESPONSIBILITY AND AUTHORITY:
- Provide technical troubleshooting support to customers via phone and email
- Perform product installations and service at customer locations
- Install and test CFE hardware for the SCO product line
- Conduct site evaluations to assess installation requirements and service needs
- Assist with trade show installations and de-installations
- Enter and process service parts orders
- Dispatch service and/or installation technicians as needed
- Create and issue service data reports
- Initiate internal corrective actions and document change requests
- Manage projects related to installations, service, and customer support
MINIMUM POSITION REQUIREMENTS (Skills & Abilities)
- High school diploma or equivalent (GED); trade or vocational school preferred
- Strong organizational and communication skills
- Basic knowledge of electrical components, properties, and testing devices
- Ability to be on-call after hours for customer support
- Ability to travel independently and frequently to customer locations
- Must be able to travel with minimal notice
- 1–3 years of experience in a related field (preferred)
- Experience using hand and power tools for metal and woodworking
ADDITIONAL SKILLS OR ABILITIES
- Experience in field service, equipment installation, or technical support environments
- Familiarity with retail systems or self-checkout (SCO) technology
- Basic computer and reporting skills
- Frequent travel required
- Ability to lift and handle equipment as needed
- Work in various customer site environments, including retail and industrial settings