Ford Lincoln Service Advisor

Role Purpose

Handle customers throughout the entire service experience with their satisfaction as the number one priority

Leadership

This position does not lead others

Core Accountabilities

1. Remain at or above manufacturer CSI standard.
2. Meet all production metrics as prescribed by Management.
3. Process all documentation to state and/or manufacturer standard.
4. Complete all required training for Certification as prescribed by Management.

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.