Specialist, Information Technology

Position: Specialist, Information Technology

Position Summary:

ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Provide training and technical support to internal employees

• Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk

• Prepare estimates used by management for purposes of planning, organizing, and scheduling work

• Provide training to new employees and other training sessions as required

• Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories

• Regularly evaluate our IT systems to ensure they meet the necessary demands

• Assist directors and managers with network administration tasks

• Educate teammates about network security and best practices for computer usage

• Install, update, and troubleshoot software used within the organization

• Install and troubleshoot network-related equipment such as patch panels, switches, and cabling

• Administer telephone communications for internal staff including cellular and internal phone system

• Utilize internal asset control systems to maintain software and hardware licenses and inventories

• Help to maintain current security standards and assist in the ongoing development of our security infrastructure

• Work with IT Lead on network engineering to support best practices for the network infrastructure

• Assist in hardware and software deployment projects and rollouts

• Facilitate the on-boarding and off-boarding of teammates

• Interact with third-party service providers and vendors as needed to support core duties

Requirements:

• Ability to explain technical issues to technical and nontechnical staff

• A+ Certified

• Network, Cisco, or CompTIA certifications preferred

• Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older

• 3+ years of experience in information technology

• Familiar with a range of on-prem and SaaS software and hardware

• Knowledge of hardware technology and concepts

• Excellent verbal and written communication skills

• Excellent interpersonal, negotiation, and conflict-resolution skills

• Excellent organizational skills and attention to detail

• Ability to act with integrity, professionalism, and confidentiality

• Strong time management and project management skills

• Demonstrated initiative

• Ability to think creatively and problem-solve when faced with new challenges

• Ability to work independently, multi-task, and deliver quality work in an efficient manner

• Ability to manage competing priorities

• Ability to succeed in a team environment

• Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions​​​​