Customer Service Phones Medical

Job Duties

The Medical Customer Service Representative is responsible for providing prompt and professional customer service to patients by answering the telephone, gathering information, and correctly routing calls. This employee must accurately schedule appointments and enter insurance information into the database. They must also collaborate with colleagues to ensure quality service and accurate patient processing.

• Promptly and professionally answers incoming telephone calls; identifies caller needs; efficiently routes calls when necessary.

• Verbally provides appointment details to patients: time, date, location, provider, etc. Informs patients of registration procedures, documents needed for the appointment and cancellation/reschedule procedures.

• Accurately obtains and enters patient information into the database.

• Informs patients of OneWorld’s billing and collection policies.

• Answers questions and provides HIPAA compliant information in adherence with organizational policies.

• Assists with general office duties, such as mailings and routine administrative tasks.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization. 

• High School diploma or GED preferred.

• One year or more of experience in a clinical setting preferred.

• One year or more of experience with data entry preferred.

• Proficiency in English and Spanish required.

• Strong computer skills in Microsoft Office required. Experience with an electronic medical record, such as NextGen or Dentrix, preferred.

• Demonstrated ability to work independently or with minimal supervision.

• Must possess strong customer service skills, high attention to detail, effective teamwork skills, and a proactive attitude.

• Demonstrated ability to maintain appropriate filing system for the retrieval of needed information.

• Demonstrated ability to relate effectively to providers, patients, and representative of third-party payers and the ability to work as a "team" member of the medical office staff.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.

You can make a difference – in your life and the lives of others.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer