Job Description
Customer Service Specialist I
Location: Fort Myers, FL | Status: Onsite | Department: Customer Service
Support Customers, Drive Accuracy, and Keep Supply Moving
LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Service Specialist I to provide front-line operational and customer support for our healthcare supply chain operations. This role serves as a primary point of contact for customers, ensuring accurate order processing, proactive communication, and timely resolution of issues related to product availability, purchasing, and fulfillment.
This is a great opportunity for a detail-oriented, service-driven professional who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction and operational success.
What You’ll Do
Customer Support & Order Management
- Serve as the first point of contact for customer inquiries related to products, orders, defects, and service issues
- Review and complete end-user requisitions and create purchase orders in applicable systems
- Process customer supply orders and ensure timely, accurate order placement
- Communicate proactively with customers regarding order status, backorders, availability, and delivery expectations
- Act as an expeditor for assigned customers to support timely fulfillment
Purchasing & Vendor Coordination
- Escalate discontinued items, backorders, and catalog issues to appropriate internal teams
- Process STAT orders and coordinate courier services as needed
- Support vendor onboarding, recalls, accreditation activities, and other purchasing-related functions
Returns, Credits & Issue Resolution
- Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
- Process credits in accordance with standard operating procedures
- Assist in resolving vendor-related issues, damages, and fulfillment errors
Collaboration & Continuous Improvement
- Maintain ongoing communication with customers to ensure accuracy and transparency
- Collaborate with File Maintenance, CSF, and other internal teams to ensure accurate pricing and product data
- Review customer usage trends and recommend stocking or product additions when appropriate
- Participate in team problem-solving and continuous improvement initiatives
What You Bring
Required Qualifications
- High School Diploma or equivalent
- Ability to read, write, and speak English for work-related communication
- One (1) year of office, business, customer service, purchasing, or supply chain experience (preferred)
- Ability to work onsite in Fort Myers, FL
Preferred Qualifications
- Experience in customer service, purchasing, or healthcare supply chain environments
- Familiarity with enterprise procurement or ordering systems
- Lean Management System knowledge (training provided)
Skills & Abilities
- Strong customer service and problem-resolution skills
- Excellent attention to detail and data accuracy
- Ability to multitask and manage competing priorities
- Proficiency with Microsoft Word, Excel, Outlook, and business systems
- Strong keyboarding and data entry skills (45+ WPM)
- Ability to work independently or as part of a collaborative team
- Flexibility to work overtime, weekends, or holidays as business needs require
Why Join LeeSar & CSF
At LeeSar and CSF, we support hospitals and healthcare systems across Southwest Florida by delivering dependable supply chain solutions. As a Customer Service Specialist I, you’ll have the opportunity to:
- Play a key role in supporting healthcare operations and patient care
- Build experience in supply chain, purchasing, and customer service
- Work with cross-functional teams in a collaborative environment
- Grow your skills and career within a stable, mission-driven organization
Benefits Package
LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option. Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.
At LeeSar and CSF, our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.
Interested candidates may request the full job description by emailing [email protected] with the subject line Customer Service Specialist-I