Retail Training Manager

 

RETAIL TRAINING MANAGER

About us:

Through unmatched service and innovative solutions, Marion Community Bank helps make financial success achievable for all customers. For over 90 years, we have been a cornerstone of financial trust and service in the communities we serve. 

The bank is currently seeking a Retail Training Manager to join our team!

This is a full-time, in-office position and can be based at any of our branch locations. The position generally follows a standard schedule of Monday through Thursday, 8:00 AM to 4:30 PM and Friday, 8:00 AM to 5:00 PM; hours may vary based on business needs. 

 

The Retail Training Manager is responsible for designing, implementing, and managing comprehensive training programs for all retail employees. This role ensures staff are equipped with the knowledge and skills necessary to deliver exceptional customer service, understand new products, and comply with operational standards. The manager will also develop and maintain training manuals and materials to support ongoing learning and development.

Leadership: 

• Proactively seek opportunities for personal and professional development. Be growth minded. 
• Enthusiastically support bank initiatives. 
• Develop and maintain a supportive relationship with branch and interdepartmental teammates. 

Sales & Service 

• Consistently deliver unmatched service by executing the MCB PROMISE. 
• Answer the telephone using MCB protocol. Warmly transfer calls when necessary. 
• Develop a deep knowledge about all bank products. Take the initiative to develop product knowledge. 

Key Responsibilities

• Develop and execute training strategies for all retail staff across branches.
• Conduct onboarding sessions and ongoing training for new and existing employees.
• Provide training on new products, services, and system updates.
• Create, update, and distribute training manuals, guides, and e-learning content.
• Collaborate with department heads to identify training needs and performance gaps.
• Monitor and evaluate training effectiveness through assessments and feedback.
• Maintain training records and ensure compliance with regulatory requirements.
• Stay current with industry trends and best practices in retail training and development.
• Support cross-training initiatives to enhance workforce flexibility and coverage.

Qualifications

• Bachelor’s degree in Business, Human Resources, Education, or related field.
• 3+ years of experience in retail training or employee development.
• Strong presentation, communication, and interpersonal skills.
• Proficiency in instructional design and adult learning principles.
• Experience with LMS platforms and training software is a plus.
• Ability to travel to branch locations as needed.

 Preferred Skills

• Knowledge of financial products and services.
• Experience in a community banking environment.
• Ability to work independently and manage multiple projects simultaneously.
  

Benefits: 

Marion Community Bank offers a competitive benefits package, including health, dental, vision and life insurance, a flexible spending account (FSA), and a 401(k)-retirement plan with company match. We are committed to supporting the well-being and financial security of our team members.

 

 

Marion Community Bank is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status in accordance with applicable laws.

Employment offers may be contingent upon successful completion of a background check.

Marion Community Bank participates in E-Verify to confirm the employment eligibility of all newly hired employees.

If you require assistance or accommodation during the application or interview process due to a disability, please contact us directly, and we will make every effort to accommodate your needs.