Teller I

Leadership:

• Proactively seek opportunities for personal and professional development. Be growth minded.
• Enthusiastically support bank initiatives.
• Develop and maintain a supportive relationship with branch and interdepartmental teammates.

Sales & Service:

• Deliver unmatched service by consistently executing the MCB PROMISE.
• Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures.
• Answer the telephone using MCB protocol. Warmly transfer calls when necessary.
• Develop a conversational competence about all bank products. Take the initiative to develop product knowledge. Consistently identify customer needs and present solutions.

Job Functions:

• Make daily deposits and withdrawals for customers which includes checking proper ID and verifying signatures.
• Issue money orders and correctly complete the transaction in the log book.
• Buy and sell money from the vault.
• Open mail and process transactions.
• Process night drop deposits.
• Prepare and verify vault shipments.
• Fill out Currency Transaction Report forms when necessary.
• Accept loan payments for customers.
• Accept safety deposit box payments for customers.
• Assist customers with reordering debit cards.
• Assist customers with re-setting their online banking password.
• Complete all assigned training by the required deadline.
• Process cash advances
• Review daily cash items and general ledger reports
• Prepare the daily teller balancing report.
• Assist Relationship Banker with administrative duties as needed.
• Complete assigned training within the required deadlines.
• Other duties as assigned.

POSITION: Teller I - Generally 0-2 years of experience