Dispatcher

M HOLDING has been an established Company since 1956. M HOLDING has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 in the world. We provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! Our Corporate Office is located in the heart of Phoenix, Arizona.

This position is responsible for scheduling jobs, equipment, and operators and for complying with all DOT regulations. Confidently communicate with customers to fulfill their requests.

JOB DUTIES WILL INCLUDE:

• Coordinate and ensure the timely and accurate dispatch of rental equipment.
• Receive and process customer/salesman orders
• Answer incoming phone calls professionally and courteously.
• Review, approve, and process daily operator payroll, documenting errors and inconsistencies.
• Daily matching of orders with completed work tickets.
• Ensure customers sign all work tickets.
• Calculate work tickets, verifying quoted pricing.
• Responsible for payroll process to include creating all jobs, all payroll & credit card transactions.
• Post the daily schedule.
• Prepare and research credit memos for approval by the manager.
• Assign specific equipment and operators to orders and create schedules (both daily and long-term).
• Follow sales commissions program (proper coding for customers and territories).
• Maintain asset inventory and location status.
• Daily review of submitted quotes.
• Notify manager and Safety Committee of all reported incidents and ensure incident reports and drug/alcohol testing are completed.
• Verify maintenance request and send to the maintenance department
• Maintain operators’ hours of driving and work to follow DOT compliance
• Other duties as assigned.

SAFETY

• Follow all DOT regulations.
• Play an active role in the development of the safety culture, making safety a natural part of all work performed.
• Follow all safety policies and procedures.
• Identify and report safety concerns.
• Safely perform assigned duties.

MINIMUM QUALIFICATIONS:

• High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position.
• 2 years of experience. 
• Excellent organization, communication, follow-through, and execution skills.
• Confidence in working closely with management.
• High level of accountability, discipline, and attention to detail.
• Ability to work well with a team.
• Ability to follow company policies and procedures.
• Experience with MS Office products and database systems.
• Ability to manage his/her own workload.
• Must possess strong communication skills.
• Must have a positive attitude and excellent customer service skills.
• Clean driving record.
• Willingness to take a drug and alcohol test as well as a background check.

*KNOWLEDGE OF:

• Knowledge of industry, must be able to use consistent exercise of discretion and judgement;
• Proper use of grammar, punctuation, and spelling; basic mathematics; legal and proper telephone etiquette and techniques; standard office software applications; standard office equipment;
• Application of data processing in the maintenance of records and reports;
• Computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential;
• Knowledge of how to communicate clearly and concisely, both verbally and in writing.

*SKILL AND ABILITY TO:

• Work intellectually in character in order to exercise independent decision making;
• Accurately and timely keep up with “to-dos”;
• Perform research and report results;
• Read and apply rules, regulations, and proofread material, and make necessary corrections;
• Work cooperatively and effectively with Management, staff, and the public;
• Demonstrate organizational skills and ability to prioritize work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee will frequently be required to stand and walk. The employee must be able to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions for this position may involve exposure to varying environmental conditions. This may include chemicals, gases, cold/heat, dampness, dust, fumes, radiation, and heights. Exposure to the above conditions should be handled as prescribed in the Company’s Health & Safety Handbook. The employee is frequently exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate to high.

*KNOWLEDGE, SKILLS, AND ABILITIES STATEMENT:

The above-listed duties, and Knowledge, Skills, and Abilities (KSAs) are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

M HOLDING CO. is an Affirmative Action and Equal Opportunity Employer that promotes a diverse, drug-free workplace, and complies with ADA regulations as applicable.