Credit Memo Analyst

Who we are:   Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.   The Credit Memo Analyst provides a vital role in validating and processing credit requests received by Sales, Credit & Collections, Customer Service, and the RMA team. This role provides the necessary research and communication regarding the final credit memo posted to a customer’s account.   Visual Comfort Offers:   Work-Life Balance: Monday – Friday, 8:00am – 4:30pm - Ability to start as early as 7:00 am or as late as 9:00 am Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. Paid Time Off: Generous vacation accrual and paid time off policies. Holidays: 7 paid holidays per year, in addition to 2 floating holidays. Compensation: Competitive compensation plan Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date. Insurance: Company-provided life insurance and short-term disability coverage. Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.   How success is defined:   Assist in completing the Returned Merchandise (RMA) process by issuing credit s in a timely manner. Support Customer Service and Credit & Collections with credits related to Customer discrepancies. Perform reconciliation of Credit Card accounts to assist collections. Support the onboarding team by setting up new account profiles. Meet established processing requirements for the month-end, quarter-end and year-end accounting close schedules. Work effectively with others in a team environment to accomplish goals and to identify and resolve problems. Exhibit and adhere to the established Visual Comfort Company Values. Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon work schedule.  Fully present in the workplace to effectively collaborate and communicate amongst co-workers and teams.   What you will bring:   High School diploma or equivalent Associates degree or higher is preferred Minimum 2 years of experience in Accounting, Credit & Collections Demonstrated analytical and reasoning skills Strong organizational skills and ability to work well under stress Ability to prioritize and complete tasks efficiently Experience with Enterprise Resource Planning (ERP) system is highly desirable Proficient with Microsoft Office products, including Word, Excel and Outlook Strong verbal and written communication skills are required Experience in distribution or manufacturing is preferred Experience working in a team environment is required       Compensation Range: $25.00 - $27.00 per hour    Compensation is based on individual factors, including skill set, relevant experience, and work location   #LI-Onsite