About Our Job

Utility Billing Specialist II – Department of Transportation and Infrastructure

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule
The City and County of Denver offers a hybrid work model that combines the meaningful impact of public service with the benefits of flexibility. In this role, you’ll spend time where you’re needed most—on-site and in the community—typically three days per week. Your primary office will be at Denver Wastewater, located at 2000 W 3rd Ave., Denver, CO 80223, giving you a central hub while still enjoying the balance of a flexible schedule. We’re committed to supporting our employees with the tools, resources, and collaborative culture needed to thrive in a hybrid environment.

Who We Are & What You’ll Do

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by safely and efficiently delivering effective, high quality, sustainable and equitable public infrastructure, and services.

The Department of Transportation and Infrastructure (DOTI) is responsible for planning, designing, building, operating, regulating, and maintaining the City’s infrastructure. DOTI administrations include Infrastructure and Delivery, Transportation Services, Right of Way, Operations, Strategy and Innovation, Communications and External Affairs, Public Works, External Programs, Internal Audit, and Executive Administration. Key services provided by these administrations are summarized in the following sections. DOTI staff are guided by the department’s vision of being the ideal transportation and infrastructure department in the country. Additional department information can be found here.

Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City’s sanitary and storm sewer systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sanitary sewer, sidewalk, and storm drainage service charges.

Specifically, as a Utility Billing Specialist II you will:

• Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians.
• Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria.
• Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers.
• Conduct detailed reviews of billing data information on customer accounts to determine accuracy.
• Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations.
• Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.
• Prepare reports for title companies and assist customers with inquires related to real estate transactions.
• Perform other related duties as assigned

Please note, this position is heavily oriented towards customer service. The individual in this role will spend a significant portion of their time interacting with customers, primarily via phone and email.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Exceptional customer service skills
• Enthusiastic passion for serving the diverse communities of Denver
• Ability to interpret and apply policies and procedures
• Keen attention to detail
• Spreadsheet management / Experience working with Excel
• GIS skills (preferred but not required)

Required Minimum Qualifications

Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations.

Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certification Requirement: None
 

Application Deadline

This position is expected to stay open until June 23. Please submit your application as soon as possible and no later than June 23 at 11:59 PM.

About Everything Else

Job Profile

CV3489 Utility Billing Specialist II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

Though the full range is posted, our expected hiring range is between $22.53 and $28.17.

Agency

Dept of Transportation & Infrastructure

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.