Job Description
Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.
Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.
With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.
Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.
We are currently hiring for the role of Technical Sales Support Specialist.
SUMMARY
Provides technical expertise, guidance, and support to both internal and external customers for Kele products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following (other duties may be assigned):
- Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
- Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
- Logs all internal and external correspondence in Salesforce.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
- Serves as a primary resource for product questions and product application information for all internal and external customers through face-to-face, phone, e-mail, chat and fax communications.
- Assists with project specification and drawing reviews and completes project take-offs.
- Efficiently and effectively provides technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
- Updates appropriate repository with query solutions, identified product shortcomings/ solutions and technical solutions developed for customers.
- Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
- Provides a regular cadence of technical training to the sales team.
- Assists Product Managers with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items; and
- Keeps Product Managers informed on product issues, opportunities for new products, and product trends.
- Provides technical support for restricted product lines including JCI FX, Honeywell Niagara, Tridium, and Prolon.
Kele Companies offers all full-time associates the following benefits and perks:
- Medical, vision, and dental insurance
- HSA
- FSA (medical and dependent care)
- 401(k) with employer match up to 4% with immediate vesting
- Employer-paid short- and long-term disability coverage
- Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
- Paid time off and paid holidays
- Tuition reimbursement