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Prosper Health

UX Researcher

Prosper Health
San Francisco, CA$145K - $181K / yearPosted 3 weeks ago
Full-Time Employeehybridmid

Job Description

Your role in our mission

We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

How you'll make an impact

  • Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

  • Design and implement comprehensive research plans for complex projects in a fast-moving environment

  • Regularly present at Town Hall and All Tech meetings

  • Synthesize research findings into actionable insights and effectively communicate them to stakeholders

  • Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

  • Expand our research repository to make insights accessible and usable by the broader organization

  • Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

  • Proactively identify research opportunities that could improve product strategy and user experience

  • Advocate for user needs in strategic planning and prioritization discussions

Skills that will help you thrive

  • Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

  • 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.

  • A work history in the financial services industry is preferred

  • Knowledge of various research methodologies and when to apply them effectively

  • Strong cross-functional partnership skills

  • Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

  • Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

  • Comfort working in an agile environment and adapting research approaches to support rapid iteration

  • Ability to balance strategic research initiatives with tactical needs

  • Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

  • Willingness to manage parts of ResearchOps and self-serve recruitment

  • Proficiency with analytics software like Heap, Posthog, or similar is preferred

What we offer

  • The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
  • The opportunity to work in a fast-paced environment with experienced industry leaders
  • Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
  • A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
$145,000 - $181,000 a year
Compensation details: The salary for this position is $145,000 - $181,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
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About Us
Founded in 2005, Prosper introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Twenty years later, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of products. Prosper’s flagship personal loan marketplace continues to offer a unique value for borrowers and investors alike. Home equity loans and lines of credit through Prosper provide homeowners a range of options and choices for tapping into the equity they’ve worked hard to build. The Prosper® Card supports people seeking access to credit and flexibility in managing their finances. Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity 
Simplicity guides our user experience 
Accountability at all levels drives results


Applicants have rights under Federal Employment Laws.

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About Prosper Health
51-200 employees
San Francisco, CA, US
Website