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Prosper Health

Product Manager (Agent Platform)

Prosper Health
San Francisco, CAPosted 1 weeks ago
Full-Time Employeehybridmid

Job Description

Your role in our mission

As Product Manager for the Agent Platform, you'll help shape the in-house tooling our frontline agents use to serve customers. The platform brings customer data and agent capabilities together in one place, and we're extending it with AI-enabled assistance to make agent work faster and more effective. You'll partner closely with Operations leaders and spend time with the agents themselves to understand how work actually gets done, and use that understanding to set the roadmap.

Your role in our mission

As Product Manager for the Agent Platform, you'll help shape the in-house tooling our frontline agents use to serve customers. The platform brings customer data and agent capabilities together in one place, and we're extending it with AI-enabled assistance to make agent work faster and more effective. You'll partner closely with Operations leaders and spend time with the agents themselves to understand how work actually gets done, and use that understanding to set the roadmap.

#LI-AW1
#IND1
 

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
 
Our Values
  • Diversity expands opportunities
  • Collaboration creates better solutions
  • Curiosity fuels our innovation
  • Integrity defines all our relationships
  • Excellence leads to longevity 
  • Simplicity guides our user experience 
  • Accountability at all levels drives results
 
 
Applicants have rights under Federal Employment Laws.
 
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.
 
Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.
 
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
 
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
 

 

*All personal loans are made by WebBank.

¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

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About Prosper Health
51-200 employees
San Francisco, CA, US
Website