Job Description
Closing date - Friday 5th June 2026
Responsibilities
Reporting to the Team Manager, the key deliverables of the Senior Technical Engineer can be summarised as follows:
Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base
Take ownership of tickets assigned to you and manage them through to resolution
Troubleshooting and maintaining a wide range of systems detailed below
Vendor management
Clear timeous stakeholder engagement at all levels
Problem investigation
Change Task Management
Comfortable to work with minimal supervision and with team members that are located remotely
Individual task queue management, ensuring that SLA’s are met; time to respond and time to resolve
Accurate time booking against support and project tasks
Work closely with team to share knowledge and support colleagues as part of a positive workplace
Experience/Qualifications
The ideal candidate will have/be:
• Proven technology industry experience providing support at a 2nd Line level or above
• Excellent written and verbal communication and interpersonal skills
• Use initiative and creativity to solve more challenging issues
• Formal IT qualification (Minimum AZ-104)
• Experience and knowledge in several of the technologies detailed below
• Server Infrastructure
• HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD related aspects of Intune, server rebuilds
• Azure
• Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
• Backup technologies
• VEAAM, Azure Backup, Backup Exec, MABS
• Active Directory
• DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
• 3rd party Line of Business application troubleshooting E.G Sage