Job Description
Technical Lead (Azure)
Position Overview
As a Technical Lead you will provide technical escalation for the relevant virtual team’s technology focus, contributing to improving standards and knowledge enhancement of those within the team.
Salary & Benefits
The budgeted salary for this role is up to 65,000 ZAR monthly, depending on experience.
Click here for the list of benefits.
Hybrid working
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Responsibilities
Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base
Take ownership of tickets escalated and/or complex tickets assigned to you and manage them through to resolution within SLA
Collaborate with other teams to maintain standards and functionality
Troubleshooting and maintaining a wide range of systems detailed below
Ability to handle critical tickets on large in some cases complex client estates
Vendor management
Clear timeous stakeholder engagement at all levels
End to end Change Management
Initiate, update, approve and maintain knowledge articles.
Involvement in problem management to identify root cause analysis.
Comfortable to work with minimal supervision and with team members that are located remotely
Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve
Accurate time booking against support and project tasks
Work closely with team to share knowledge, support, and mentor colleagues as part of a positive workplace
Utilise excellent customer service skills and ensure that customer is always kept up to date with progress
Report potential client facing risks
Previous experience with Malicious Incidents and the remediation steps that may be required
Mentoring and guiding second line team members on complex tickets
Qualifications & Experience
Proven technology industry experience providing support at a 3rd and 4th Line level
Excellent written and verbal communication and interpersonal skills
Use initiative and creativity to solve more challenging issues
Experience and knowledge in several of the technologies detailed below
Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
At least one of the following exams:
AZ-104
AZ-300
AZ-301
AZ-400
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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