Customer Support Assistant

We are seeking a detail-oriented and professional Customer Support Assistant to join our growing team in Miami. This role focuses on delivering high-quality support to clients, ensuring inquiries are handled efficiently, and contributing to a seamless customer experience. The ideal candidate is organized, communicative, and committed to upholding a high standard of service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Provide accurate information regarding services, processes, and client requests
• Maintain organized records of customer interactions and updates
• Coordinate with internal teams to ensure timely resolution of client needs
• Assist in tracking customer feedback and identifying service improvements
• Support administrative tasks related to customer service operations

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Professional demeanor and customer-focused mindset
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with attention to detail
• Proficiency in basic computer applications and office tools

• Competitive salary package
• Opportunities for professional growth and advancement
• Collaborative and supportive work environment
• Skill development and ongoing training
• Exposure to a dynamic and creative industry