Client Success Manager - Enterprise (CSM III) 

Apply today to join Coreforce, where your Client Success expertise makes a real impact.  

Join Our Team as a Client Success Manager - Enterprise (CSM III)

Company: Coreforce
Location: Remote
Job Type: Full-time
Salary: Based on Experience

Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager - Enterprise (CSM III) – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.  
• Annual bonus and tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

Responsibilities:

• Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
• Own renewal strategy and forecasting for assigned accounts.
• Drive multi-year renewals, expansion, and cross-sell opportunities.
• Conduct Executive Business Reviews and strategic planning sessions.
• Proactively identify At-Risk accounts and lead executive-level escalation management and resolution.

Qualifications:

• 5+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles. 

• Demonstrated success managing large, complex accounts with executive stakeholders 

• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy 

• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking 

• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred 

• Ability to travel 40% +/- 

• Bachelor's degree is preferred or equivalent work experience 

• Preference will be given to those who have experience with Coreforce products and services.