Job Description
Apply today to join Coreforce, where your Technical Support expertise makes a real impact.
Join Our Team as a Technical Support Specialist
Company: Coreforce
Location: Decatur - (Onsite)
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Technical Support Specialist - Build Your Career with Purpose
Join Coreforce and use your technical skills to support innovative technology that strengthens communities.
Why You’ll Love Working Here:
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Flexible hybrid schedule
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Free chef-inspired lunch Mon–Thu
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15 PTO days + floating holiday
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Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
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Annual bonus and tuition reimbursement
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Career growth in a fast-growing, mission-driven company
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Collaborative, purpose-driven culture
Responsibilities:
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Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
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Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
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Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
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Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
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Participate in scheduled on-call rotation to support after-hours client needs.
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High school diploma or GED required.
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1+ years of experience in technical support, help desk, or IT service environment.
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Prior customer service or contact center experience.
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Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.
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Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Coreforce is an equal opportunity employer committed to diversity and inclusion.