Job Description
Apply today to join Coreforce, where your Client Success expertise makes a real impact.
Join Our Team as a Client Success Manager I - (CSM I)
Company: Coreforce
Location: Atlanta, GA (Headquarters)
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Client Success Manager I (CSM I) – Build Your Career with Purpose
Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
Why You’ll Love Working Here:
- Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Responsibilities:
- Serve as the primary Client Success contact for Tier 4 public safety agencies.
- Execute quarterly digital touchpoints with assigned accounts.
- Initiate renewal strategy planning 12–18 months in advance.
- Process quotes, purchase orders, and sales orders.
- Responsible for early risk identification, development and coordination of risk mitigation plans.
Qualifications:
- 3+ years in Client Success, Account Management, or customer-facing SaaS roles
- Experience executing digital engagement or scaled customer success programs
- Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
- Ability to identify customer risk indicators and proactively initiate engagement
- Travel expectation: 5–10%
Coreforce is an equal opportunity employer committed to diversity and inclusion.