Service Advisor/Writer

Hansel Ford of Napa is looking a full-time Service Advisor to join our team!!

As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient.

 

Pay Range

Depending on job performance, the Service Advisor compensation ranges from $35,100.00 to $150,000 +.

Benefits and Perks

• Medical Insurance 
• Dental Insurance 
• Vision Plan 
• Flexible Spending Plans 
• 401-K Program
• 401-K employer contributions
• Employee Discounts on vehicles, service and parts 

 

Responsibilities and Duties

• Greet customers with a friendly, upbeat attitude
• Complete all service documentation accurately
• Present, explain, and sell recommended maintenance and repair work
• Follow up on declined services to support safety & retention
• Manage service lane activity efficiently and professionally
• Maintain ongoing communication with extended warranty providers

 

Qualifications and Skills

• Dealership service writing experience is a huge plus!
• Professional appearance and strong customer presence
• Excellent communication skills — written & verbal
• Ability to confidently recommend and sell service
• Valid California driver’s license with a clean driving record
• Reliable, punctual, and customer‑focused
• Able to pass a drug test
• Able to pass a criminal background screening

 

Pay Defined: The Service Advisor position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Why Work for Hansel Auto Group?

 We are looking to hire you not only for a job, but for a future! We're proud that we have a good number of employees who have been with us for 10, 20, 30 and even 40 years!! Because we are family owned, you will become a member of our family when you join us at Hansel Auto Group. 

 

See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU