Parts Counterperson

Hansel Parts Center is looking for an experienced Dealership Parts Counter Professional to join our high‑performing, customer‑focused team. This role is ideal for a parts expert who knows dealership operations inside and out, takes pride in accuracy and efficiency, and thrives on delivering top‑tier service to technicians and customers alike.

Employment Type: Full Time

Work Location: Onsite at Hansel Parts Center- Santa Rosa, CA

Pay Scale

The monthly Parts Counterperson compensation is expected to range from $40,000 - $75,000.00, depending on job performance/qualifications.

Why you’ll love this role 

• Real earning potential: transparent pay plan tied to performance 
• Team culture: supportive, high‑standards environment that celebrates wins
• Work in a well-run parts department with organized inventory, established processes, and modern electronic parts catalog systems

Benefits

• 401(k)
• 401(k) employer contributions
• Medical Insurance
• Dental Insurance
• Vision Plan
• Flexible Spending Plans
• Employer Discounts on vehicles, service and parts

Responsibilities and Duties

• Greet customers with a smile
• High level of customer service
• Look up parts using electronic parts catalog
• Maintain a clean and neat showroom
• Discuss parts and other products with enthusiasm
• Inventory maintenance
• Understand all aspects of parts department
• Rotate between front and back counters as needed

Qualifications and Skills

• At least 2 years of experience at a Dealership Parts Counter
• BMW. VW, Subaru, Mazda Experience is a plus!
• Knowledge in CDK data management system
• Must be able to lift up to 50 lbs.
• Knowledge of cars and trucks especially helpful
• Ability to understand customer needs and accurately locate the correct parts using an electronic parts catalog
• Ensure a high level of customer satisfaction
• Work well with deadlines
• Maintain a high level of performance
• Familiarity with Parts
• Ability to multi-task
• Work well with co-workers
• Pass a criminal background screening
• Pass a drug test

Pay Defined: The Parts Counterperson position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31 plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Equal Opportunity Employer. We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

About Our Company

We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be at his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

See how Caring Drives Us at: https://www.youtube.com/watch?v=CJ0mA0Sm7yA&t=22s