Job Description
It is the primary responsibility of the Midway Game operator to give great customer service while maintaining game operations.
Clean game area at end of shift and assist with trash duty
Other job duties as may be assigned
Stock merchandise when assigned
Repair merchandise when assigned
Direct problems to supervisor
Help maintain a safe work environment
- Encourage customers to play midway games, explain game objectives, awards prizes and explain rules Encourage customers to play midway games, explain game objectives, awards prizes and explain rules
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Performs other job-related duties as assigned
Previous customer service experience preferred
Previous experience working in a similar resort setting preferred
Ability to perform basic math
Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
High School education or equivalent
ADDITIONAL REQUIREMENTS
Ability to stand for long periods of time
Work is performed in an area which may be unusually hot, crowded and noisy
Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
Work varied shifts, including weekends and holidays
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.