Job Description:

ABOUT ENVISTA HOLDINGS CORPORATION

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.

Position Summary:

This role provides senior regional leadership for the Credit and Collections function within the Envista Finance and Accounting organization, with accountability for collection strategy, governance, team performance, stakeholder alignment, and continuous improvement. The Senior Manager will lead operational execution while driving strategic initiatives that improve cash flow, mitigate credit risk, strengthen controls, and enhance the customer experience across the Order to Cash process.

This role is accountable for the end-to-end Credit & Collections delivery for North America, including operational performance, team leadership, and regional stakeholder engagement, while partnering cross-functionally to identify and implement process, policy, and systems improvements that drive sustainable performance.

Primary Duties & Responsibilities:

Provide strategic and operational leadership for the Credit and Collections organization, ensuring alignment with company objectives, cash flow targets, and customer experience standards.

Partner with Global Process Owner (GPO) to define global standards, policies, and KPI frameworks, and ensure adherence across region.

Lead regional credit and collections strategy, including portfolio segmentation, escalation governance, dispute resolution oversight, and risk-based decision making.

Own performance management for key metrics such as DSO, past due aging, bad debt exposure, collection effectiveness, and productivity, and communicate results to senior stakeholders.

Establish and maintain governance, controls, and compliance across credit approval, collections activities, customer terms management, and policy adherence.

Drive continuous improvement initiatives, including automation, process standardization, root-cause analysis, and system enhancements across the Order to Cash cycle.

Lead organizational design, talent development, succession planning, and employee engagement for supervisors and teams within Credit and Collections.

Manage a team that may include supervisors, team leads, and Credit/Cash/Collection Representatives, ensuring clear accountability, coaching, and development at all levels.

Build a high-performance culture grounded in accountability, collaboration, inclusion, and service excellence.

Serve as a business partner to Commercial, Customer Service, Treasury, Accounting, and Finance leaders on matters impacting customer credit, collections performance, and order release decisions.

Provide oversight of collection activities to ensure timely customer payment, disciplined escalation, and appropriate prioritization of high-risk accounts.

Review and approve non-standard credit decisions, credit limit changes, credit hold releases, and other exceptions in line with delegated authority and policy.

Define and execute strategies to improve DSO, reduce delinquency, and optimize working capital performance.

Partner with the business and Corporate Accounting to define, implement, and periodically review credit policies, reserve considerations, and control requirements.

Represent Credit and Collections in cross-functional Order to Cash initiatives, including systems implementations, process redesign, and shared service transition activities.

Ensure delivery of services against stakeholder expectations, service level agreements, and global process standards, while proactively identifying and resolving performance gaps.

Deliver year-over-year improvements in operational and financial KPIs through disciplined management routines, analytics, and targeted transformation initiatives.

Lead or sponsor projects that improve collections effectiveness, simplify workflows, enable automation, and strengthen end-to-end Order to Cash performance.

Effectively leads complex change, shared service transitions, and cross-functional programs with clarity, discipline, and strong stakeholder management.

Job Requirements:

Bachelor’s degree in finance, Accounting, Business, or a related field preferred; equivalent experience will be considered.
10+ years of progressive experience in credit, collections, accounts receivable, or Order to Cash operations, including significant people leadership responsibility.
Excellent written and verbal communication skills in English.
Strong knowledge of SAP and/or Oracle, credit and collections workflows, and the broader Order to Cash process.
Demonstrated success leading change, transformation, or process improvement initiatives within finance, shared services, or customer operations environments.
Proven experience building and developing talent pipelines, leading managers, and driving performance across diverse teams.
Experience implementing automation, workflow tools, or digital solutions within credit and collections or related finance processes.
Experience operating in a multinational, matrixed, and US-listed company environment.
Strong leadership presence with the ability to influence across functions and levels of the organization.
Ability to inspire, coach, and develop leaders and teams in a fast-paced, results-oriented environment.
Deep understanding of credit risk management, collections practices, customer account management, and relevant systems/tools.
Continuous improvement mindset with the ability to translate data into actions and measurable outcomes.
Strong change management and stakeholder management skills.

Preferred Skills & Experience:

Lean, Six Sigma, or similar continuous improvement training or certification preferred.
Advanced Excel and reporting/analytics capabilities; familiarity with other Microsoft applications and visualization tools preferred.

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Operating Company:

Corporate

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Sr. Manager, Credit & Collections

Job Description

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