Head of Customer Due Dilligence

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Head of Customer Due Dilligence, you’ll join a collaborative and forward-thinking team based in Rzeszów/ Poznań/ Warszawa. 
Responsible for overseeing customer compliance (KYC/AML), managing relationships with supervisory authorities and auditors, as well as ensuring effective risk and incident management.
This role is critical to the organization’s operational security, regulatory compliance, and transparent reporting to the Management Board and senior leadership, operating in a highly dynamic and evolving regulatory environment.

About Your Future Role
In this position, you will:

• Strategic leadership of the Customer Compliance Department, including expert and managerial teams
• Ownership of relationships with regulators, supervisory authorities, and internal and external auditors, including preparation for inspections and audits
• Oversight of KYC/AML risk identification, assessment, and management processes, including customer onboarding, EDD, ODD, and ongoing monitoring
• Management of regulatory and operational incidents, including root cause analysis and implementation of corrective and preventive actions
• Supervision of approval workflows and customer documentation archiving processes (both physical and digital)
• Ensuring full compliance of the company’s operations with applicable laws, regulatory requirements, and payment scheme guidelines
• Monitoring regulatory changes (AML, sanctions, due diligence) and ensuring their effective implementation across the organization
• Regular reporting of key risk indicators and compliance metrics to the Management Board and senior leadership, including strategic recommendations
• Close cooperation with the Management Board, Compliance, Legal, IT, and other departments within the Operations Division
• Development, implementation, and maintenance of compliance policies, procedures, and standards
• Department budget management, process optimization, and support for automation initiatives
• Development of organizational capabilities and promotion of a strong compliance culture

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications: 

• Several years of experience in a managerial or director-level role within Compliance, AML, KYC, or Risk
• In-depth knowledge of AML regulations, international sanctions, payment scheme guidelines, and customer due diligence processes
• Proven experience working with regulators and auditors
• Experience managing expert teams and geographically distributed structures
• Ability to operate effectively in a highly regulated environment (finance, fintech, banking, payments)
• Strong analytical, decision-making, and risk management skills
• Strategic mindset with the ability to lead organizations through change
• Very good command of English (minimum B2+), enabling work in an international environment
• Willingness to travel for business purposes (approx. 5–8 days per month)
• University degree

Bonus Skills: 

• Experience in payment institutions, fintech companies, or financial institutions
• Participation in transformation, automation, or centralization projects related to KYC/AML processes
• Experience in group-level management reporting
 

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. 

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!