Customer Service Representative - Bilingual English/Spanish

Build your Career with an Industry Leader  Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.   The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of business systems and exceptional communication skills.   Plant location: Los Reyes Acaquilpan, Mex      Responsibilities:   Provide World-Class Customer Service  Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.  Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.  Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed.  Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.  Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions.  Work collaboratively within the plant  Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.  Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.  Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.  Accuracy of orders and releases entered  Volume of orders and releases entered  Timeliness of orders and releases entered      Qualifications: A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience  Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel. Bilingual English/ Spanish  This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.   #APPCAST #LI-SV1 #CDM