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ACES Process & Systems Engineer Quality, FC ACES
Cajamar, Sao Paulo, BRAPosted 2 weeks ago
Full-timeonsite
Job Description
The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results, to own and drive stakeholder development and Quality performance across the network. This role is high visibility, strategic in nature and drives a large part of the Customer Experience foundation core.
Key job responsibilities
- Partner with FC and IXD program stakeholders to drive network standardization
- Own integration and development of standard work
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind executive level policies.
- Partner with teams across the business you are aligned to and beyond to source, allocate, and coordinate resources
- Work with Field Operations to improve knowledge and improve Quality, while also prioritizing productivity, safety and identify growing trends.
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve vague, complex problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leadership teams, business analysts, and executive team to communicate and impact critical business initiatives
- Up to 50% travel required, 100% during Peak season.
The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results, to own and drive stakeholder
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
- Partner with FC and IXD program stakeholders to drive network standardization
- Own integration and development of standard work
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind executive level policies.
- Partner with teams across the business you are aligned to and beyond to source, allocate, and coordinate resources
- Work with Field Operations to improve knowledge and improve Quality, while also prioritizing productivity, safety and identify growing trends.
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve vague, complex problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leadership teams, business analysts, and executive team to communicate and impact critical business initiatives
- Up to 50% travel required, 100% during Peak season.
The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results, to own and drive stakeholder
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.