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Job Description
- Lead a team of Operational Readiness Managers working across gUP stakeholders to drive change through our 1:1, Community, and Social outsourced operations in service of product and operational goals. Drive strategy, while balancing workloads, and ensuring ongoing team development.
- Own the intake process for 1:1, Community, and Social channels, ensuring operational readiness across vendor operations, forecasting, supplier enablement, and quality functions.
- Develop and maintain trusted relationships with gUP Product Vertical, Operations and TSI Directors to ensure an understanding of product-specific needs and dynamics to ensure solutions implemented consistently meet stakeholder needs.
- Drive ongoing capacity management process for 1:1, Community, and Social channels, ensuring timely delivery of work and allocation of resources to the highest priority initiatives.
- Continue to evolve the way we work and collaborate with stakeholders to ensure seamless, speedy delivery of initiatives.