Back to jobs
Job Description
Job Id:
543-GMS
# of Openings:
1
At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats, and harness analytics to accelerate production.
And that’s where you come in.
GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork.
We are seeking a Manger of Sales & Operations Planning (S&OP) to own GrayMatter’s enterprise S&OP process, translating sales demand and pipeline into integrated delivery, capacity, and financial plans. Operating in a hands-on leadership capacity, this role will lead the S&OP cadence, align Sales, Delivery, and Finance, and equip executive leadership with clear trade-offs and actionable decision recommendations. This position is critical to enabling predictable growth, utilization discipline, margin protection, and reduced execution risk as the business scales both organically and through acquisitions.
Location: This is a remote position.
Key Responsibilities
S&OP Process Ownership
- Own and lead the end‑to‑end S&OP process, including Demand Review, Capacity/Supply Review, Financial Reconciliation, and SLT S&OP.
- Establish and maintain a formal S&OP cadence with clearly defined inputs, outputs, assumptions, and decision points.
- Act as a neutral facilitator ensuring cross‑functional alignment and focused executive decision‑making.
Demand, Pipeline, and Backlog Planning
- Consolidate and align demand signals across sales pipeline, awarded bookings, and active project backlog.
- Partner with Sales leadership to align forecast assumptions related to timing, probability, service mix, and staffing profiles.
- Identify and communicate demand risks and opportunities driven by pipeline volatility, deal timing, or scope changes.
Capacity and Utilization Planning
- Translate demand forecasts into forward‑looking capacity requirements by role, skill set, geography, and time horizon.
- Partner with Delivery and PMO Management to identify capacity constraints and utilization risk.
- Develop and present enterprise-level, scenario-based trade-offs (e.g. hiring cadence, subcontracting strategy, portfolio-level prioritization, or high-level project phasing) to inform executive decision, while partnering with PMO and Delivery for execution.
Financial Forecast Integration
- Reconcile operational S&OP plans with revenue, utilization, and margin forecasts in partnership with Finance.
- Ensure S&OP outputs align with monthly forecasts, annual budgets, and near‑term hiring and subcontracting plans.
- Highlight financial impacts linked to capacity decisions, demand shifts, or planning assumption changes.
Leadership Decision Support
- Prepare concise, decision‑oriented materials for SLT S&OP reviews.
- Surface key risks, constraints, and trade‑offs with clear impact analysis and recommendations.
- Ensure decisions made in SLT S&OP are documented, communicated, and reflected in downstream plans.
Data, Tools, and Process Evolution
- Own and continuously improve core S&OP metrics (forecast accuracy, utilization variance, backlog health, plan adherence), driving increased forecast confidence and reduced execution volatility.
- Partner with system owners to support planning and forecasting through CRM, ERP, and planning tools, including platform transitions.
- Continuously improve the S&OP framework to support business scale, complexity, and acquisitions.
Authority and Decision Rights
Owns
- The S&OP process, cadence, calendar, and required inputs
- Enterprise demand, capacity, and integrated forecast views
- S&OP assumptions, metrics, and reporting standards
- Documentation and communication of SLT S&OP decisions
Recommends
- Capacity trade‑off scenarios and demand‑shaping options
- Risk mitigation actions related to utilization, margin, or delivery readiness
- Process and tooling improvements supporting planning scalability
Does Not Own
- Sales quotas or targets
- Hiring and budget approvals
- Project staffing assignments or customer commitments
- Detailed project schedules or day-to-day delivery execution
Qualifications
Required
- 8–12+ years of experience in S&OP, operational planning, enterprise planning, or business operations
- Direct experience in a services‑based, project‑driven environment (systems integration, IT services, consulting, or professional services)
- Strong understanding of pipeline‑to‑delivery translation, utilization‑based capacity planning, and services revenue dynamics
- Proven ability to influence and drive accountability across senior leaders without direct authority
- Strong analytical skills with executive‑level communication ability
- Experience operating in a multi-business unit or post-acquisition environment with competing capacity priorities.
Preferred
- Experience building or scaling an S&OP or Integrated Business Planning (IBP) process
- Experience working with CRM, ERP, and planning tools
- Background partnering closely with Sales, Delivery/PMO, and Finance in a growth environment
The target annual base compensation for this position is $120,000-$140,000, based upon relevant qualifications.
Featured Benefits:
- Medical, dental, and vision insurance beginning day one of employment
- Employer paid short term disability and life insurance
- 401(k) with up to 4% company match
- Paid holidays, paid time off, and paid parental leave
- Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA
Apply for this Position