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Job Description
- Deliver outstanding support across the customer journey by troubleshooting and resolving complex technical issues and escalations for advertisers, sales, agencies, partners, and third-party developers who use Ads APIs.
- Provide expert consultation to API developers to guide effective API integration, ensure integration best practices, and lead strategic technical projects to enhance the overall developer experience.
- Develop diagnostic tools and automations on their own or in close partnership with Product and Engineering teams to streamline debugging, implement data fixes, and scale operational efficiency.
- Collaborate with cross-functional partners including sales, product management, and engineering to deeply understand client pain points, eliminate friction, and continuously improve the end-to-end user experience.
- Analyze data and insights to build proactive root-cause action plans for top customers, focusing on knowledge management, operational improvements, and product adoption.