Customer Communications Representative I

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Successful completion of Call Taker New-Hire training and introductory period.
- Must be able to work wide variety of work shift/schedules with short notice.
 
We are providing the anticipated hourly rate for this role: $17.20 to 21.84 hourly.

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

#LI-KG1 #LI-HYBRID #PM19

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