TikTok Shop - Lead of Account Managers, Beauty

About the team The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

• Acquire and manage Brazilian top business partners to kick off business for the hardline category.
• Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
• Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
• Discover new collaborative opportunities for partners' short-term and long-term development plans;
• Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
• Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Minimum Qualification(s)

• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
• Customer service orientation and experience working in a client facing capacity;
• 3+ years relevant working experience;
• Good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualification(s)

• Experienced in relatable in-category management, at a large partner, or agency side or other company with specialism in beauty is preferred.
• Strong sense of social content (livestream and short-video are a preference), practical experience in social commerce, content marketing, influencers, and creativity in the categories is a plus;
• 1. Collaborative and open to changes and challenges and learning;
• Ability to thrive in ambiguity and adapt quickly to change.